5.1 SEEKING EFFECTIVE PROBLEM-SOLVING METHODOLOGY

The preceding chapters showed that when we set out to correct wicked problems, we have to consider many things. There are also ever-present threats such as addressing the wrong problem, or misinterpreting environmental cues. Once we have decided to take action there are the threats of addressing the right problem and producing a workable strategy that is never implemented. We have to cater for human cognitive limitations, cognitive behaviour, assumptions, prejudices and bias. Any successful problem-solving methodology we devise cannot be divorced from considerations of the way people think and feel, the way they have learned to build schemata, their prior experience, and their current assumptions about the problem situation. We have to find ways of capitalising on human cognitive strengths. We have to develop allegiances with key stakeholders and gatekeepers. We have to develop highly effective communications. Problem conceptualisation, analysis, risk mitigation strategy development and implementation must occur within the time required.